Shipping policy

At Barkleap, we are dedicated to providing a seamless and professional delivery experience. Every order is handled with individual care to ensure your pet essentials arrive safely and promptly at your doorstep. We prioritize your peace of mind and strive to make every step of your journey with us smooth and reliable.

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after your order confirmation.

Once your order has shipped, you will receive a notification email containing your tracking number so you can follow your package in real time.

2. Shipping Rates & Free Shipping

Standard Shipping
For orders that do not meet the free shipping threshold, a flat-rate shipping fee of $5.99 will be applied at checkout.

Free Shipping Offer
We are pleased to offer Complimentary Standard Shipping on all orders over $46.98.

3. Estimated Delivery Times

To ensure product quality and availability, orders are dispatched from our strategic regional distribution centers.

  • United States: 7–12 business days

  • Canada / United Kingdom / Europe: 7–15 business days

  • Australia / New Zealand / Asia: 8–15 business days

Note: Delivery times are estimates and may vary due to customs clearance, local carrier delays, or other external factors.

4. Order Tracking

Once your order ships, a tracking number will be sent to your registered email address.

You may track your order via our Track Your Order page or directly through the carrier’s website.
Please allow up to 48 hours for tracking information to update.

5. Customs, Duties, and Taxes

Barkleap is not responsible for any customs duties or taxes applied to your order.
All fees imposed during or after shipping (including tariffs, taxes, or customs charges) are the responsibility of the customer.

6. Damaged or Lost Items

Your satisfaction—and your pet’s safety—are our top priorities.

Damaged Items
If your order arrives damaged:

  • Contact us within 72 hours of delivery

  • Email clear photos of the damaged item and packaging to support@barkleap.com

We will arrange a free replacement or full refund as quickly as possible.

Lost or Stolen Packages
Barkleap is not liable for packages marked as “Delivered” by the carrier.

If your package shows delivered but cannot be located, please:

  • Check with neighbors or household members

  • Contact the shipping carrier (USPS, UPS, FedEx, etc.) to file a claim

We will provide tracking details to assist your claim, but refunds cannot be issued for packages confirmed as delivered to the provided address.

7. Contact & Business Information

Brand Name: Barkleap
Legal Entity: Ruiying Electronic Co., Limited

Customer Support Email: support@barkleap.com
Customer Service Hotline: +1 (323) 672-4756

Business Address:
Ruiying Electronic Co., Limited
Unit 1406A, 14/F
The Belgian Bank Building
Nos. 721–725 Nathan Road
Hong Kong